Terms and Conditions

Delivery to addresses in Greece

We take great care to ensure that everything we send you is carefully packed to arrive in good condition and is insured whilst in transit. Before signing for goods always check the packaging for damage. Do not sign for damaged goods as you are signing goods received in good condition. If there is obvious damage, ask for the goods to be returned to ourselves and refuse to accept them.

Goods are normally despatched on the day of ordering, by the method you have chosen. If an item in your order is out of stock but on backorder we will inform you of the expected delivery time. In this case some items may be posted directly from the manufacturer.

All orders valued over 200 Euros are despatched free of charge within Greece and delivered within 2-3 days. If you have chosen a different delivery option or live outside Greece then the equivalent amount will be deducted from your invoice total. We will inform you immediately should there be any delay in despatching your order.

Delivery to addresses outside the Greece.

Cost of delivery to addresses outside the Greece. over 2kg packed weight is dependent upon diameter, length and volume of consignment and so individual quotations are provided. Normal delivery services within E.E.C countries are from 4 - 7 working days.

Delivery to addresses outside the E.E.C

Delivery costs vary according to the size of package and destination. They can be sent via courier for, Air or Road Freight depending on the destination. If you have placed an order we will contact you with shipping quotes or you can call or email for advice or quote on sending you your goods and costs before placing an order.

Returns

eKiteSurfShop has a no quibble returns policy.

Any goods purchased from eKiteSurfShop can be returned unused within 30 days for refund or exchange.

All returns must have the following information enclosed with the goods.

Customers Name
Customers Address
Contact telephone number
Reason for return
Order number or invoice number.

We regret we cannot refund carriage on goods incorrectly ordered.

 

Disclaimer

Whilst we make every effort to ensure all the details on the web site are accurate we cannot accept responsibility for errors or inaccuracies that may occur. We also reserve the right to change prices without prior notification.

Kiteboarding can be dangerous. Customers must ensure they read all instructions and have the necessary training before using equipment ordered from eKiteSurfShop.

Complaints Procedure

We endeavour to answer and satisfy any complaint. Please send your correspondence via email to info@ekitesurfshop.com or via mail to:

Paros Surf Shop
Pounda - Parikia
Paros Island
Cyclades
Greece 84400